Frequently Asked Registration Questions
Tell me more about registering online.
Registering requires you to create an online account with us. This account is referred to as your CampInTouch account. Our CampInTouch system is powered by a contractor named CampMinder. We take the protection of your personal information seriously: security of CampInTouch is assured by CampMinder, a company that has been in business for well over a decade serving hundreds of camps big and small across the country. Website connections are fully encrypted and no information is stored on Camp Fitch’s servers, just in the secure environment provided by CampMinder.
What can I find in my CampInTouch account?
Almost everything! You will use the CampInTouch to securely communicate healthcare information and other important information to help us care for your child while he/she is at Camp. We’ll post pictures and videos that you can view through your CampInTouch account. The only way to send emails to your child while they’re at Camp is through your CampInTouch account — since we print each message and hand it out to the kids at Mail Call, using this interface ensures that we can organize delivery and that your camper gets the message. There is also important preparation information in your CampInTouch account.
Who should make the account?
The CampInTouch account is intended to be created and managed by the parent or caregiver using his or her email address.
I lost my username. What do I do?
Your username is the email address that you used to register for Camp in the past. If you’ve forgotten, call or email us and we’ll let you know which address you used.
I forgot my password. What do I do?
At the login screen, click the “Forgot/Create” link and follow the instructions. A new password will be sent to your email address. If your account gets locked after 5 unsuccessful attempts to login, email or call our office at 814.922.3219 and we’ll unlock it for you.
I have two children coming to Fitch, do I need to setup an account for each of them?
You can use your CampInTouch account to enroll multiple children, but you’ll be required to complete an online registration form for each of them. Details for all of your children will be managed in your single CampInTouch account.
What does “waitlist” mean?
This means that this session has reached capacity, and a waiting list has been started. Registering with the online system will add your name to the waiting list. Since it’s not uncommon for people’s plans to change before summer, vacancies often arise, and when they do we start contacting people on the waiting list in the order in which they registered. If a spot for your child is not secured, your deposit will be returned in full.
How do I register a camper for multiple sessions?
We welcome campers for as long as they’d like to be here! Just choose as many sessions as you’d like in the system. Campers who stay for multiple sessions are automatically enrolled as a “Stow-Away”, a complimentary, well-supervised program for multiple session campers with special activities that only Stow-Aways get to do.
I want to change the session for which my child is registered. Can I do that online?
Unfortunately, you can’t do that yourself. Just drop us a line via email or call our office at 814.922.3219 and we’ll be happy to help. There is no charge to switch sessions.
How can I cancel a registration?
Cancellation requests must be made in writing via email or physical mail. Fee refunds (less the deposit) will only be given for cancellation requests received at Camp Fitch YMCA thirty days before the check-in day of the session subject to the request.
What payment methods do you accept?
Online we take all major credit cards and eChecks (a secure transfer from your checking account). It costs us much less to process eChecks. Since we’d like more of your fee to go toward enhancing the Fitch experience, payment with eChecks would be much appreciated! You can also send us a physical check in the mail, but your spot will not be secured until we receive it.
Is financial aid available?
Dedicated volunteers of Camp Fitch raise money each year to ensure summer camp access for all. To complete an application for fee relief, first complete a camper application for each of your camper(s) online.
When you reach the billing and payment information page, keep the deposit method set to check and proceed to the next page without making a payment. Once you have read the agreement, sign and save your application. This will place your camper in an “Applied” status, which is important for your next step.
Proceed back to “My Account Menu” and go into your “Forms & Documents”. There will be the “Fee Relief Request Form” for you to fill out (only needs to be filled out once!) along with a “Fee Relief Income Documentation” file for you to upload a .pdf of your proof of income. Once these are submitted, they will be reviewed and you will be notified with a determination. If you’d rather do this on paper and send it back the tried-and-true way through the US Mail, please call us at 877-863-4824 or email firstname.lastname@example.org to connect.
Camp Fitch YMCA participates in the government sponsored Summer Food Service Program (SFSP) to provide meals to eligible campers. The application to participate is part of the free relief application. Qualification criteria for the SFSP are found at this link.